Returns & Exchanges

At grace & stella, we want you to love your self-care routine, which is why we offer a 30-day satisfaction guarantee on all our beauty essentials. If a product isn't the perfect fit for your skin, we are here to make the return or exchange process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all components are included to prevent damage during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Drop Off and Refund

Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing